What if I forgot the password to my customer ac...
You can select "Forgot your password?" on the account sign in page which will prompt an email to be sent with instructions on how to reset your password. If you...
FAQ
What if I forgot the password to my customer account?
You can select "Forgot your password?" on the account sign in page which will prompt an email to be sent with instructions on how to reset your password. If you...
How do I create a customer account?
You can create a customer account by navigating to the account icon in the upper right corner of our website (between the search and cart icons). You can also navigate...
FAQ
How do I create a customer account?
You can create a customer account by navigating to the account icon in the upper right corner of our website (between the search and cart icons). You can also navigate...
FAQ
Discount codes (also referred to as promo codes) can only be applied on the checkout page. If a code is applied correctly, you will see the applicable discount applied to...
How can I be notified about promotions?
The best way to find out about our promotions and discount codes is by signing up for our newsletter! You can do so at the bottom of any page on...
FAQ
How can I be notified about promotions?
The best way to find out about our promotions and discount codes is by signing up for our newsletter! You can do so at the bottom of any page on...
Why is my discount code not working?
If your discount code is not applied, an error message will display on the checkout page. Your code may not apply if you have used it previously, or if it...
FAQ
Why is my discount code not working?
If your discount code is not applied, an error message will display on the checkout page. Your code may not apply if you have used it previously, or if it...
What does Guaranteed Analysis (GA) on the back ...
As a pet food producer, ZIWI is required to provide the nutrient profile of all our products, this is called a Guaranteed Analysis (GA). The guaranteed analysis is required to...
FAQ
What does Guaranteed Analysis (GA) on the back of the product packaging mean?
As a pet food producer, ZIWI is required to provide the nutrient profile of all our products, this is called a Guaranteed Analysis (GA). The guaranteed analysis is required to...
Can I freeze ZIWI Peak recipes?
We do not recommend freezing or refrigeration of our air-dried recipes. When frozen or refrigerated food is placed at room temperature, moisture often condenses on the surface of the food,...
FAQ
Can I freeze ZIWI Peak recipes?
We do not recommend freezing or refrigeration of our air-dried recipes. When frozen or refrigerated food is placed at room temperature, moisture often condenses on the surface of the food,...