FAQ

How do you minimise pathogenic bacteria in your recipes?

For our air-dried products we use a modern take on centuries-old meat preserving techniques. Our dual-stage Z-TWINTECH® technology removes pathogens with the movement of air. Air-drying is substantially more gentle than other...

FAQ

Where are your foods made?

ZIWI Peak foods are made in New Zealand in our own state of the art kitchens.

FAQ

What are New Zealand Green Mussels?

The New Zealand Green Mussel is exclusive to New Zealand and is a natural source of omega 3 fatty acids, which helps support skin and coat health. All ZIWI Peak...

FAQ

Will ZIWI Peak be suitable for my kitten, puppy or senior pets?

At ZIWI we take pride in crafting recipes that meet the AAFCO nutrient profiles for all life stages, ensuring that your pets get the best nutrition at every age. ZIWI...

FAQ

What is the white coating on your air-dried food?

Due to the 100% natural meat ingredients used in our recipes, the natural fat sometimes rises to the surface – appearing as a thin coating called fat bloom. It may...

FAQ

Why should I create a customer account?

You can save your shipping information for a streamlined checkout experience. Order status and tracking information are also stored within the customer account dashboard so you don't need to search...

FAQ

What if I forgot the password to my customer account?

You can select "Forgot your password?" on the account sign in page which will prompt an email to be sent with instructions on how to reset your password. If you...

FAQ

How do I create a customer account?

You can create a customer account by navigating to the account icon in the upper right corner of our website (between the search and cart icons). You can also navigate...